Ek342 Privacy Policy — Malaysian User Data Protection
Ek342 values every user's privacy. This Privacy Policy clearly explains what information we collect, how it is used, how it is protected, and the rights you hold as a user of our platform.
Information We Collect
When you register and use the ek342 platform, we collect certain types of information to ensure a smooth, secure and personalised experience for you.
Your registered username, password (encrypted), Malaysian phone number and email address. This information is used to verify your identity and enable secure access to your account.
Device type, operating system, web browser, screen resolution, and IP address used when accessing the platform. This data helps us optimise the user experience, particularly on mobile devices.
Transaction records in MYR including deposits and withdrawals via FPX, Maybank2u, CIMB Clicks and local eWallets. We do not store credit card details directly — payments are processed through secure gateways.
Pages visited, games played, session duration, clicks, and in-platform interactions. This data is used to understand user behaviour and improve the overall experience at ek342.
How We Use Your Information
Ek342 uses collected information solely for legitimate purposes directly related to the services we provide to users in Malaysia.
- Account management — securely handles your registration, login, identity verification and password recovery.
- Transaction processing — verifies deposits and withdrawals in MYR and maintains accurate financial records for your account.
- Customer support — allows our team to identify your account and provide accurate, timely assistance whenever you need it.
- Platform improvements — analyses usage patterns to improve game quality, platform speed and the mobile experience.
- Security & Fraud Prevention — detecting suspicious activity, protecting accounts from unauthorised access, and ensuring fair play.
Cookies & Tracking Technologies
Ek342 uses cookies and similar technologies to enhance your experience. Session cookies keep you logged in while you use the platform, while preference cookies save settings such as your language and display preferences.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality, such as staying logged in or saving your game preferences.
We do not use cookies to track your activity outside the ek342 platform or for third-party advertising without your consent.
Data Storage & Security
Ek342 protects user data with comprehensive security layers to ensure your information stays safe from unauthorised access at all times.
All data transmitted between your device and ek342 servers is encrypted using industry-standard SSL protocols, preventing interception by third parties.
Your data is stored on servers protected by strict access controls. Only authorised staff can access users' personal information, and only when necessary.
Active account information is retained for as long as your account remains active. Transaction records are kept for the period required under Malaysian law for compliance purposes.
Sharing Information with Third Parties
Ek342 does not sell, rent or trade your personal information to third parties for marketing purposes. However, in limited circumstances, we may share data with:
Payment gateways and financial institutions used to process your MYR transactions. Information shared is limited strictly to what is needed to complete each transaction.
When required by Malaysian law or court order, we may be obligated to disclose certain information to government agencies or law enforcement.
Your Rights as a User
As an ek342 user, you have the following rights regarding your personal data. Contact our support team to submit any request.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If your information is inaccurate or incomplete, you have the right to request a correction. Log in to your account or contact ek342 support to update your details.
You may request the deletion of your account and personal data, subject to legal record retention requirements. Contact support to process this request.
Policy Updates & How to Contact Us
Ek342 reserves the right to update this Privacy Policy from time to time in line with changes in law or business practices. You will be notified of any significant changes via the platform or your registered email.
If you have any questions, concerns or requests regarding your data privacy, please contact the ek342 support team by email: [email protected]. We will respond within 3 business days.
